FREQUENTLY ASKED
QUESTIONS

Z2 Lifestyle is a premium lifestyle destination based in Westlands, Nairobi. We curate wellness, performance, style, and recovery products across four collections — Z2 Fuel, Z2 Pro, Z2 Elite, and Z2 Refuel — and operate a flagship boutique experience.

Our flagship boutique is located on Muthithi Road, Westlands, Nairobi, Kenya. It is a 120 SQM curated space featuring all four Z2 Lifestyle collections plus our Z2 REFUEL.

Monday – Friday: 9:00 AM – 8:00 PM, Saturday: 9:00 AM – 7:00 PM, Sunday: 10:00 AM – 5:00 PM. Hours may vary on public holidays.

We are currently focused on our in-store boutique experience. Online ordering is coming soon. Join our waitlist or follow us for launch updates.

You can join the waitlist via the "JOIN THE WAITLIST" button on any page of our website, or by visiting the Community or Contact pages. Members receive exclusive launch updates, opening-day invites, early access to collections, and community news.

We accept M-Pesa, major credit and debit cards (Visa, Mastercard), and cash. All transactions are processed securely.

We offer returns on unopened, unused products in original packaging within 14 days of purchase with a valid receipt. Perishable items from Z2 REFUEL, opened supplements, and personal care items cannot be returned for hygiene and safety reasons. Please see our Shipping & Returns page for full details.

All Z2 Fuel supplements are sourced from trusted, globally recognised brands that comply with Good Manufacturing Practices (GMP). However, dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. We recommend consulting a qualified healthcare professional before starting any new supplement regimen.

Our Z2 Elite skincare and grooming products are formulated with clean, naturally derived ingredients. We prioritise products free from parabens, sulphates, and harsh chemicals. Always check individual product labels for full ingredient lists and perform a patch test before use.

Yes, we offer delivery within Nairobi and selected areas across Kenya. Delivery fees vary by location. Please contact us for delivery availability and rates outside Nairobi.

We are exploring private event and community gathering options. Reach out to [email protected] to discuss your event and we will do our best to accommodate you.

We welcome partnership enquiries from brands, influencers, and organisations aligned with our values. Please email [email protected] with your proposal.

You can reach our customer care team at [email protected] or call +254 142 655 010. You can also visit our Contact page to send us a message directly.

We are developing a Z2 Lifestyle membership programme. Waitlist members will be the first to hear about it. Stay tuned.

Yes, our Westlands flagship boutique is designed to be accessible and welcoming to all guests. If you have specific accessibility needs, please let us know ahead of your visit so we can assist.