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PRIVACY
POLICY

Last updated: 22 May 2026

At Z2 Lifestyle (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website z2lifestyle.co.ke (the “Site”) or interact with us in our boutique, via email, or through our forms.

1. Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, email address, phone number, and any details you provide when you join our waitlist, submit a contact form, or sign up for newsletters.
  • Browsing Data: IP address, browser type, device information, pages visited, and time spent on the Site, collected automatically via cookies and similar technologies.
  • Transaction Data: If you make a purchase, we collect payment details, billing address, and purchase history. Payment card data is processed securely by our payment partners and is not stored on our servers.
  • Communication Data: Records of correspondence when you contact us via email, phone, or our contact form.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and maintain our services, including processing waitlist sign-ups and contact form submissions.
  • To communicate with you about your enquiries, orders, and account.
  • To send you marketing communications, newsletters, and promotional offers (only where you have consented or where permitted by law).
  • To improve our Site, products, and customer experience through analytics.
  • To comply with legal obligations and enforce our Terms & Conditions.
  • To protect against fraudulent or unauthorised transactions.

3. Legal Basis for Processing (Kenya Data Protection Act, 2019)

We process your personal data in accordance with the Kenya Data Protection Act, 2019. Our legal bases include: your consent (for waitlist and newsletter sign-ups), performance of a contract (for purchases), legitimate business interests (for Site analytics and improvement), and compliance with legal obligations.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience, analyse Site traffic, and understand where our visitors come from. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the Site. We use the following types of cookies:

  • Essential Cookies: Required for the Site to function properly.
  • Analytics Cookies: Help us understand how visitors interact with the Site (e.g., via Cloudflare Web Analytics).
  • Functional Cookies: Remember your preferences and improve your experience.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

  • Service Providers: Trusted third parties who assist us in operating our Site, processing payments, delivering orders, and sending communications (e.g., Cloudflare, email service providers, payment processors).
  • Legal Authorities: When required by law, court order, or governmental regulation.
  • Business Transfers: In connection with a merger, sale, or transfer of all or part of our business.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our Site uses HTTPS encryption. Our forms are protected by Cloudflare Turnstile to prevent automated abuse. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Waitlist and newsletter data is retained until you unsubscribe. Contact form submissions and correspondence are retained for a reasonable period to address follow-up enquiries. Transaction records are retained in accordance with applicable tax and accounting laws.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data (subject to legal obligations).
  • Object to or restrict processing of your data.
  • Withdraw consent at any time (for processing based on consent).
  • Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party services you visit.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: