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TERMS &
CONDITIONS

Last updated: 22 May 2026

1. Introduction

Welcome to Z2 Lifestyle. These Terms & Conditions (“Terms”) govern your use of our website z2lifestyle.co.ke (the “Site”), your visits to our physical boutique, and your purchase of any products or services from Z2 Lifestyle (“we,” “us,” or “our”). By accessing the Site or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our Site or services.

2. Eligibility

By using our Site or making a purchase, you represent that you are at least 18 years of age or are using the Site under the supervision of a parent or legal guardian. If you are acting on behalf of a company or organisation, you warrant that you have authority to bind that entity to these Terms.

3. Products and Services

We offer a curated selection of wellness, performance, style, and recovery products across four collections: Z2 Fuel (supplements and wellness essentials), Z2 Pro (performance apparel and gear), Z2 Elite (skincare, fragrances, and accessories), and Z2 Refuel (fresh smoothies, drinks, and meals). We also operate a physical boutique in Westlands, Nairobi, and a Fresh Bar serving food and beverages.

We strive to display product colours, images, and descriptions as accurately as possible. However, we cannot guarantee that your device's display will reflect exact product colours. All product descriptions and pricing are subject to change without notice.

4. Pricing and Payment

All prices are displayed in Kenyan Shillings (KES) unless otherwise stated. Prices include applicable VAT where required by law. We reserve the right to modify prices at any time. The price charged for a product is the price displayed at the time of purchase.

We accept M-Pesa, major credit and debit cards (Visa, Mastercard), and cash for in-store purchases. For online transactions, payment is processed through secure third-party payment processors. By providing payment information, you represent that you are authorised to use that payment method.

5. Orders and Availability

All orders are subject to product availability and acceptance. We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, errors in pricing or product information, suspicion of fraudulent activity, or violation of these Terms. If we cancel an order, we will notify you and refund any payment received.

6. Shipping and Delivery

We offer delivery within Nairobi and selected areas across Kenya. Delivery timeframes and fees are provided at the time of purchase. While we make every effort to meet stated delivery times, we are not liable for delays caused by circumstances beyond our reasonable control, including weather, traffic, or third-party courier issues. For full details, please see our Shipping & Returns page.

7. Returns and Refunds

We want you to be satisfied with your purchase. Unopened, unused products in original packaging may be returned within 14 days of purchase with a valid receipt. The following items are non-returnable:

  • Perishable items from Z2 REFUEL (smoothies, food, drinks)
  • Opened supplements or nutrition products
  • Personal care items, skincare products, and fragrances (for hygiene and safety reasons)
  • Items marked as final sale or clearance

Refunds will be processed to the original payment method within 14 business days of approved return. For full details, please see our Shipping & Returns page.

8. Intellectual Property

All content on the Site, including but not limited to text, images, logos, graphics, videos, product names, and the “Z2 Lifestyle” brand and logo, is the exclusive property of Z2 Lifestyle or its licensors and is protected by Kenyan and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any Site content without our prior written consent.

9. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose or in violation of any applicable laws.
  • Submit false, misleading, or fraudulent information through our forms.
  • Attempt to interfere with the proper functioning of the Site, including via hacking, scraping, or introducing malware.
  • Use any automated means (bots, crawlers) to access or extract data from the Site without our permission.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

10. Disclaimer of Warranties

Our products and services are provided on an “as is” and “as available” basis, to the fullest extent permitted by law. We make no warranties, express or implied, regarding the Site, products, or services, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or free of harmful components.

Health Disclaimer: Information provided on this Site, including product descriptions and blog content, is for informational purposes only and is not intended as medical advice. Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease. Always consult a qualified healthcare professional before starting any supplement, diet, or exercise programme. Individual results may vary.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Z2 Lifestyle, its directors, employees, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising out of or in connection with your use of the Site, products, or services, whether based on warranty, contract, tort (including negligence), or any other legal theory, even if we have been advised of the possibility of such damages.

Our total aggregate liability for any claim arising out of or relating to these Terms or your use of the Site, products, or services shall not exceed the amount you paid us for the specific product or service giving rise to the claim in the 12 months preceding the event.

12. Indemnification

You agree to indemnify, defend, and hold harmless Z2 Lifestyle, its directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your violation of these Terms, your use of the Site, or your infringement of any third-party rights.

13. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the content, policies, or practices of any third-party sites. You access third-party links at your own risk.

14. Termination

We may suspend or terminate your access to the Site at any time, without notice, for any reason, including if we reasonably believe you have violated these Terms. Upon termination, your right to use the Site will cease immediately.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Kenya, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, the dispute shall be referred to mediation in Nairobi, Kenya, before resorting to the courts of Kenya, which shall have exclusive jurisdiction.

16. Changes to These Terms

We reserve the right to modify or replace these Terms at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated Terms. It is your responsibility to review these Terms periodically.

17. Contact Information

For questions, concerns, or legal notices regarding these Terms, please contact us at: